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Privacy Policy

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Effective Date:  01/07/2025
Company Name: Jacaranda Cleaning Services
Registered Address: Bromley
Contact Email: Sales@jacarandacleaning.co.uk
Data Controller: Jacaranda Cleaning Services

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1. Introduction

This Privacy Policy explains how we collect, use, and protect your personal data when you use our website and services. We are committed to safeguarding your privacy in accordance with the UK General Data Protection Regulation (UK GDPR).

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2. What Data We Collect

We may collect and process the following personal information:

  • Name

  • Email address

  • Phone number

  • Company name

  • Booking details and preferences​

 

3. How We Use Your Data

We use your data to:

  • Respond to your enquiries

  • Provide cleaning services

  • Send confirmations and service updates

  • Comply with legal obligations​

 

4. Lawful Basis for Processing

We only process your data when we have a legal basis to do so, including:

  • Contractual necessity: To provide the service you requested

  • Legal obligation: For recordkeeping or tax purposes

  • Consent: For marketing communications

  • Legitimate interests: For service improvement or analytics​

 

5. Sharing Your Data

We do not sell your data. However, we may share it with:

  • Booking or scheduling platforms

  • IT or website hosting providers

  • Legal or regulatory bodies, if required by law

All third parties are required to protect your data in accordance with UK GDPR.

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6. How Long We Keep Your Data

We only retain your data for as long as necessary to fulfill the purposes it was collected for, including legal, accounting, or reporting requirements. Typically:

  • Booking and contact data: up to 6 years

  • Marketing data: until you opt out

 

7. Your Rights

Under UK GDPR, you have the right to:

  • Access your personal data

  • Correct inaccurate data

  • Request erasure of your data

  • Restrict or object to processing

  • Data portability

  • Withdraw consent (for marketing)

  • Lodge a complaint with the ICO (Information Commissioner's Office)

To exercise these rights, please contact us at sales@jacarandacleaning.co.uk

 

9. Security

We take data protection seriously and have implemented suitable technical and organisational measures to secure your personal data.

10. Changes to This Policy

We may update this policy occasionally. Please check back regularly for updates. The most recent version will always be posted on our website.

If you have any questions about this Privacy Policy, please contact us at sales@jacarandacleaning.co.uk

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